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INTEGRIS Health Volunteer Services Training

There are 68 questions to complete. This exercise should take you approximately 30 minutes to complete.

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Infection Control and Prevention

1. Which of the following is NOT a method of infection transmission (how germs travel)? Contact transmission Visible transmission Droplet transmission Airborne transmission

2. With whom should you use Standard Precautions? With all patients Only with children Only with patients known to have a specific disease

3. Hand hygiene is _____. A process that should take at lease three minutes The best way to prevent the spread of an infection Only important if you're sick Not necessary unless hands are visibly dirty

4. Healthcare associated infections (HAIs) are infections that are most often spread by _____ transmission. Contact Visible Droplet Airborne

5. Which of the following are best practices to prevent the spread of infection? Washing your hands Using alcohol rubs Keeping foods and drink out of work areas All the above

6. You are about to enter a patient’s room. There is an isolation sign on the door, and the door is closed. There is PPE (personal protective equipment) on a table outside of the room. What do you think you should do next? Walk into the patient's room Ask the nurse for details of the patient's isolation Volunteers do not enter isolation patient' rooms

7. Which of the following are steps you may take to prevent Healthcare-Associated Infections (HAIs)? Stay home if you feel sick Handle waste correctly Wear personal protective equipment All of the above

Safety

8. Patient complains to you that the bed controls are not working. You notice the plug is not in the outlet. You walk across the room to plug it in you notice water on the floor. The patient must have spilled the water pitcher. What should you do first? Put the plug back into the outlet Wipe up the spilled water Refill the patient's water pitcher

9. If there is a fire in your facility, which acronym will help you remember what to do? R.A.C.E. C.A.R.E. P.A.C.E. R.I.C.E.

10. When using a fire extinguisher, what is the first thing to do? Sweep the nozzle from side to side Aim the nozzle at the base of the fire Pull the pin Squeeze the handle

11. Which of the following things should you NOT do to respond to a fire emergency? Tell patients and visitors that your facility is responding to the emergency Remove materials such as oxygen, flammable liquids, or other gases, if possible Shut off or unplug unnecessary electrical equipment Run with the burning item to move it away from everyone

12. You have been asked to clean something. You are not sure if the chemical you will use may be dangerous to your health. What can you do to protect yourself? Read the label Read the safety data sheet Put on the PPE needed to keep yourself safe All of the above

13. You are about to enter the room where the MRI machine is located. What should you do before you walk in? Make sure you remove any pens, keys, or coins Change your clothes There is nothing to do before walking in the room

14. Which of the following would NOT limit your exposure to radiation? Trying not to be near the radiation for a long time Keeping distance between yourself and the radiation Using proper protection to prevent the radiation from hurting you Wearing a facemask when working with radiation

15. When someone bends, pushes, pulls, stands, or lifts objects improperly, these movements may cause _____. High blood pressure A heart attack Musculoskeletal disorders (MSDs) Stroke

Avoiding Slips, Trips and Falls

16. If a slippery walking surface cannot be avoided, which action may reduce risk of a slip, trip, or fall? Keep both hands in pockets while walking Make turns as quickly as possible Take large steps Point toes outward while walking

Emergency Preparedness

17. Why do healthcare facilities need Emergency Preparedness Plans? There is a CMS requirement The plan helps align responses between groups inside and outside the facility The plan allows everyone to know their role All of the above

18. What action should INTEGRIS Health take to confirm that caregivers are prepared to fulfill their roles during a disaster? Train caregivers in how to respond to a disaster Send weekly emails with details on roles Provide caregivers with better medical equipment Decrease the patient capacity of the INTEGRIS Health facilities

19. A bomb can be made in many different shapes, sizes, and forms; therefore, suspicious objects should not be touched. True False

20. If a volunteer receives a bomb threat, he or she should ask the caller for their name and get as much information as possible including background noises. True False

Patient Rights and Responsibilities

21. Patients who know their rights feel safe and in control of their health choices. This increases patient satisfaction. True False

22. Patients have the right to request a copy of their medical record. True False

Culturally Competent Care

23. How do INTEGRIS Health caregivers provide culturally competent care to our patients and their families? Respect cultural and personal values, beliefs, and preferences Provide information tailored to age, language, and ability to understand Identify the preferred language for discussing health and provide interpreting and translation services Identify oral and written communication needs All of the above

24. Which action would ensure effective communication in a healthcare setting? Treating an immigrant in the emergency room Looking directly into the eyes of a limited English proficiency patient to assure understanding of information Using a professional medical interpreter while providing medical care to a patient with limited English proficiency Repeating the same information slowly and clearly when a limited English proficiency patient asks questions like, “why”, “pardon” and “can you say that again?”

25. Which of these may be the result of racial or ethnic disparities in health care? Angry family members People not coming to the facility for treatment Poor meal choices on the menu All of the above

Patient Safety

26. A patient is at risk for a fall due to a lessened ability to walk. Which action would help keep this patient safe? Encouraging the patient to try to walk on their own Getting a clinical caregiver to help this patient when they get out of bed or walk Ignoring the patient that is in distress because you are not a clinical caregiver All of the above

27. Which of the following should not be left in a suicidal patient's room? String, rope, laces, cords (e.g., phone, electrical cords, ear buds, headphones, window blind cords, nurse call light, etc.) Cleaning supplies and solvents Pens and pencils Extra bedding All of the above

28. A purple patient gown indicates a patient is a suicide risk. True False

Continuous Improvement

29. INTEGRIS Health is committed to a continuous improvement culture, and uses the systems, subsystems and tools found in the INTEGRIS Health Way to align our strategy around what is important. True False

30. All caregivers (including contractors) who work at INTEGRIS Health must follow our Code of Ethics and policies. True False

31. Volunteers are exempt from following the Code of Ethics. True False

Medical Conditions Requiring Immediate Attention

32. You notice a hospital visitor suddenly has slurred/garbled speech and their face is drooping on one side. This may indicate the visitor is having: A stroke A heart attack A urinary tract infection No problem

33. If someone is complaining of chest pain, nausea, upper body discomfort or shortness of breath, these can be signs and symptoms of: Heart attack Arthritis Urinary Tract Infection Migraine

34. If a patient or visitor tells you they are hypoglycemic/diabetic, they’re feeling shaky and their heart is racing, you should NOT: Call for assistance using your hospital’s emergency number Call 911 if you are outside the hospital Help the person sit or lay down Walk away and let someone else help them

35. Which is not a sign or symptom of a heart attack? Nausea Shortness of breath Chest pain Double vision

36. Which of the following are warning signs of stroke? Sudden slurred, garbled or no speech Sudden inability to stand/walk Sudden onset of one-side of the face drooping when smiling Sudden blurred/loss of vision in one or both eyes All of the above

Implicit Bias

37. What biases can affect our behaviors with patients? Disability Gender, age, weight Socioeconomic status Sexual orientation All of the above

38. Weight bias is a common implicit bias in health care. Which of the following statements is not an example of weight bias? Overweight patients have not tried hard enough to lose weight. Being overweight is primarily a result of overeating and self-indulgence. All of an overweight patient’s health care problems are directly related to their weight. Overweight patients have often attempted to lose weight repeatedly without success.

39. Experiencing weight bias in healthcare may lead patients to: Feel discouraged from making positive lifestyle changes Avoid seeking routine preventive care Engage in unhealthy eating and weight control behaviors, and avoid physical activity in response to stigma Experience negative psychological consequences All of the above

Harassment

40. Which factor must be present for behavior to be considered sexual harassment? The behavior must be unwelcome The behavior must be pre-meditated The behavior must be directed at a woman The behavior must involve physical contact

HIPAA

41. What do the letters HIPAA stand for? Health Information Act of America Health Information Privacy Accountability Act Health Insurance Portability and Accountability Act Health Insurance Privacy Accountability Act

42. PHI stands for: P___ H___ I___. Processed Health Information Protected Health Information Public Health Information Personal Health Information

43. Which would NOT be a violation of a patient’s privacy and confidentiality? sharing information with clinical staff involved in the patients care taking photos and posting without consent gossiping about the patient’s case with other staff members during a coffee break posting information on Facebook, Instagram, Snap Chat, TikTok or other social media

44. Volunteers/Employees may be disciplined up to and including termination of employment for improperly accessing or disclosing PHI. True False

45. It is okay for a volunteer/nurse/employee to access a patient’s records if he/she is not taking care of that patient. True False

46. Protected Health Information (PHI) includes which of the following: Names, Addresses and Medical Record Numbers Vehicle Identifiers, License Plate Numbers and Account Numbers Facial Photography, Biomedical Identifiers and Device Identifiers All of the above

47. Without prior authorization, patient information can ONLY be shared if it pertains to: T_____P_____O_____ Timing, Physicians, Orders Treatment, Payment, Operations Threshold, Pain, Occurrence Treatment, Physical, Operations

48. Under HIPAA, patients can choose to NOT be listed in the patient directory. True False

49. Placing patient information in a wastebasket is okay as long as it is behind a desk. True False

50. Reporting HIPAA violations is everyone's responsibility. True False

51. It is okay for me to look up my family and friends’ health information on the computer because I am concerned about their health. True False

52. Your sister's best friend just had surgery at the hospital. Your sister asks you to find out his prognosis. What should you do? Ask a nurse on the floor and pass on the information See if you can find the patient and ask how they are doing Explain that it is a violation of the patient’s privacy for you to ask around or look at his records None of the above

Information Security

53. When is it okay to share your INTEGRIS Health password with someone else? When ITS needs to access it to troubleshoot a problem When I will be out of the office and my manager needs access to a file When my colleague needs quick patient information and doesn't have time to log in to his/her account. NEVER share your password with anyone else

54. Which of the following is okay to communicate via social media? Photos of a therapy dog with a patient Electronic Protected Health Information ePHI A patient's diagnosis/health status None of the above

55. What is the best way to remember your password? Memorize it Create a simple password, like Password123 Share it with a coworker so he/she can help when you forget Write it down and hide it under the keyboard

56. Which of the following is an approved device that I can legally connect to an INTEGRIS Health computer or network? My personal USB flash drive that I use to copy files to so that I can work on them at home A USB flash drive provided to me by INTEGRIS Health to perform my job function My mobile phone that I connect to my computer’s USB port to charge the battery A media player that I connect to my computer so I can play music through my speakers

57. You should never let another caregiver work under your user ID. True False

58. It’s okay to send patient information through my personal email/personal cell phone. True False

59. It's okay to leave your workstation logged in when you leave your work area. True False

60. It's okay to save INTEGRIS work to my personal device. True False

Workplace Violence Prevention

61. What feelings can lead to violence in the healthcare setting? Frustration Vulnerability Stress Feeling out-of-control All the above

62. During which daily occurrence might you need to take extra precautions because there is the highest risk of experiencing violence? While resting During visiting hours After receiving pain medication

63. Violence can occur anywhere in the hospital setting. True False

64. A patient approaches a caregiver and says, "I've been waiting nearly two hours! I was on time – why can't the doctor be on time?" This is an example of what type of behavior? Violence Tension Disruptiveness

65. The patient is expressing signs of tension. What would be an appropriate response to the patient's statement? Remain calm and consider an apology Promise the patient that it won't be more than a few minutes even if you're not sure Ignore the patient and continue with your responsibilities

66. If a provider or other caregiver is verbally threatening and using rude language, what would be an appropriate response? Attempt to utilize therapeutic touch to calm the person Ignore the threatening/rude person Utilize Human Factor relationship skills and ARCC (Ask a question, Request a change, voice a Concern, use your Chain of Command) to deescalate All of the above

67. A visitor begins to escalate and becomes violent. What should you do? Call Public Safety or 911 if needed Attempt to physically control the person to ensure your and others safety Ignore the situation None of the above

68. You experienced a violent incident while at INTEGRIS Health. How should you report the incident? Tell a coworker Report to supervisor and call Public Safety to complete incident report within RL Datix Reporting isn't necessary

Policies and Agreements

Click here to view the Social Media Policy

Check the box if you have read and agree to the Social Media Policy

Click here to view the Code of Conduct

Check the box if you have read and agree to the Code of Conduct